Refund Policy

Last Updated: January 6, 2026

RETURNS & EXCHANGES

Physical Products Only

This refund policy applies only to physical products purchased from our store. For digital bedtime story videos, please see our Terms & Conditions.

14-DAY RETURN WINDOW

You have 14 days from receipt to return physical items for a refund or exchange.

Conditions:

Item must be unused and in original condition

Original packaging included

Proof of purchase required

HOW TO RETURN

Step 1: Contact us at [Your Email] Step 2: We'll provide return instructions Step 3: Ship item back (customer pays return shipping unless defective) Step 4: Refund processed within 5-7 business days after receipt

REFUNDS

Refund method: Original payment method
Processing time: 5-7 business days
Shipping costs: Non-refundable (unless item is defective)

EXCHANGES

We happily exchange items for:

Different size
Different color
Different product (price difference applies)
Customer pays shipping both ways (original shipping + return shipping), unless the item is defective or we sent the wrong ite

DEFECTIVE OR DAMAGED ITEMS

If you receive a defective or damaged item:

Contact us immediately at Boumaland123@web.de
Provide photos of damage
We'll send a replacement or full refund (including return shipping)

NON-RETURNABLE ITEMS

Personalized or custom-made products (unless defective)
Items on sale/clearance (unless defective)
Digital products (bedtime videos)

EU RIGHT OF WITHDRAWAL (14 Days)

For EU customers: You have the legal right to cancel your order within 14 days without giving a reason.

Withdrawal period: 14 days from delivery date

To exercise this right: Email [Your Email] with your order number and statement that you wish to cancel.

Refund timing: Within 14 days of receiving your returned item

Note: You must return the item and may need to pay return shipping costs.

CONTACT

Questions about returns?

Email: Boumaland123@web.de Response time: Within 24 hours